Frequently Asked Questions

Ordering

How does SelloPop work?

SelloPop sells everyday, unbranded products made by independent suppliers, mainly in China. When you order, we buy your items from the supplier, receive and weigh them at our partner warehouse, pack them together and ship them to you with tracking. You pay once, and we take care of everything in between.

Who am I buying from?

From us: Sello Commerce Services Ltd, a company registered in England and Wales. We are your single contact from checkout to delivery, including support, returns and refunds. We source the products from independent supply partners, mainly in China. See Company Information.

Can I change or cancel my order?

You can cancel any item in your account until we buy it, and by email until it ships, for a full refund. You can change your delivery address until your parcel ships. To change an item or size, cancel it and order again.

What if an item sells out after I order?

We email you and refund that item in full, including its share of shipping. If the price goes up a lot before we can buy it, we ask you first. You never pay more than you agreed unless you choose to.

Delivery

How long does delivery take?

Each product page and your checkout show a delivery window, for example “Delivery 12 to 19 Oct”. It includes the time to buy your item, get it to our warehouse, pack it and ship it to you. Most orders take 10 to 20 business days. See Shipping & Delivery.

Why is shipping charged per order instead of being included in each price?

Some shops hide shipping inside every item’s price, so you pay for it again with each item you add. We charge shipping once for your whole order, based on its total weight, so adding more items usually costs little or nothing extra. Orders of €59 or more ship free.

Can I track my order?

Yes. Every item has a status in your account, and you get a tracking number by email when your parcel ships. Tracking can take 2 to 3 days to show its first update.

Will I have to pay customs or VAT when my parcel arrives?

For EU orders up to €150, UK orders up to £135 and Norwegian items under NOK 3,000, VAT is included in the price and paid at checkout, so there’s nothing more to pay on delivery. For larger orders and orders to the US, import charges may apply, and checkout tells you before you pay.

What if my order is late or never arrives?

Contact us if the delivery window has passed. If your order still hasn’t arrived 10 days after the end of the window, we send a replacement or refund you in full, including shipping.

Payment

How can I pay?

By card, Apple Pay, Google Pay and other methods shown at checkout. You can pay in your local currency or in euros. We don’t charge extra for paying by card, and we never see your full card number.

What is order insurance and do I need it?

It’s an optional extra at checkout. It covers parcels marked as delivered that you never received, and gives you 30 days of free returns for any reason. You don’t need it to be covered if your order is lost or damaged on the way, faulty or wrong: that’s always covered free. See Buyer Protection.

Returns

Can I return an item?

Yes. You have 14 days from delivery to change your mind, then 14 days to send the item back. If you change your mind you pay for return postage, unless you bought order insurance. Faulty, damaged or wrong items are always returned free. See Returns & Refunds.

When will I get my refund?

Within 14 days of us receiving the item back or your proof of postage, to your original payment method. If you cancel before your parcel ships, usually within 3 business days.

Account

Do I need an account to order?

No, you can check out as a guest. An account lets you follow every item in your order, start returns and leave reviews. You can create one at checkout with just your email address.

How do I delete my account?

Email support@sellopop.com. We delete your personal data, except records we must keep by law, such as invoices for tax purposes. See our Privacy Policy.