Contact & Help
Last updated 20 October 2026
In short
- Email us at support@sellopop.com. We reply within 1 business day, Monday to Friday.
- Include your order number so we can help faster.
- Many answers are already in your account (order status and tracking) and in our FAQ.
1. Contact us
| support@sellopop.com | |
| Reply time | Within 1 business day, Monday to Friday, 9:00 to 17:00 UK time |
| Post | Sello Commerce Services Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom |
When you write, please include:
- your order number (it is in your order confirmation email);
- the item the question is about;
- photos, if something arrived damaged or wrong.
2. Help with your order
Where is my order?
Open your account and go to Orders. Each item shows its status, from “Purchased” to “Delivered”, with tracking once it ships. See Shipping & Delivery for how delivery windows work.
Change or cancel an order
You can cancel an item in your account until we buy it. After that, email us and we’ll stop it if it hasn’t shipped. You can change the delivery address until the parcel ships.
Return an item or change your mind
You have 14 days from delivery. Start a return from your account or by email. See Returns & Refunds.
Something arrived damaged, faulty or wrong
Choose “Report a problem” on the item in your account, with a photo. See Buyer Protection.
My order hasn’t arrived
If the delivery window has passed, contact us. If it still hasn’t arrived 10 days after the end of the window, we replace it or refund you in full.
Refunds
Refunds go back to your original payment method within 14 days. Your bank may take 5 to 10 business days to show them.
Payment problems
If a payment failed or you were charged twice, email us with the date and amount. Don’t worry about a failed payment showing as “pending” on your statement: your bank releases it automatically.
Your account and data
To change your email, close your account, or ask for a copy of your data, email us. See our Privacy Policy.
3. Other enquiries
| Topic | How to reach us |
|---|---|
| Report a listing (counterfeit, misleading or illegal) | “Report this item” on the product page, or email us |
| Intellectual property notices | Email with “Rights notice” in the subject. See Prohibited Items & IP |
| Product safety | Email with “Product safety” in the subject. See Product Safety |
| Privacy requests | Email with “Privacy request” in the subject |
| Accessibility | Email with “Accessibility” in the subject |
| Complaints | Email us. We reply within 2 business days and aim to resolve complaints within 14 days |
| Press and business | Email with “Business” in the subject |